Unit V1 - Conduct Internal Quality Assurance of the Assessment

UNIT OVERVIEW

This unit is appropriate for you if your role involves:

• evaluating the internal assessment process
• monitoring and reviewing internal assessment audit systems
• carrying out related internal verification or moderation activities

The activities you are likely to be involved in:

• ensuring health, safety and environmental protection procedures are applied within assessment arrangements
• applying and monitoring equal opportunities and access procedures throughout all assessment procedures
• monitoring the performance of assessors
• supporting assessors to develop their skills
• monitoring and supporting the people and organisations who provide administrative support to the assessment process
• monitoring and making recommendations on the resources needed to evaluate the assessment process
• ensuring an appropriate balance of candidates to assessors
• monitoring and reporting on the achievement rates of candidates
• monitoring the progress and satisfaction of candidates
• meeting the assessment requirements of awarding bodies and other external agencies

What the unit covers:

1 carrying out and evaluating internal assessment and quality assurance systems
2 supporting assessors
3 monitoring the quality of assessors' performance
4 meeting external quality assurance requirements

Preferred methods of assessment for this unit:

The minimum evidence you need to provide for this unit is listed in the Evidence requirements section. Evidence will be assessed using one or more of the following assessment methods:

• observation
• examination of evidence
• questioning
• professional discussion.

For example, you could agree with your assessor to use a professional discussion to demonstrate how you have developed induction materials for new assessors rather than asking you to create a written report.

Element V1.1 - Carry out and evaluate internal assessment and quality assurance systems

Performance criteria

You must be able to do the following:

a) put your organisation's requirements into practice for auditing internal assessments and those of the external awarding body
b) identify the outcomes needed by the agreed standards and their consequences for internal auditing
c) carry out appropriate administrative and recording arrangements to meet external audit requirements
d) identify and ensure the agreed criteria for choosing and supporting assessors are applied
e) carry out assessment standardisation arrangements
f) ensure a procedure for complaints and appeals is in place, which meets the requirements of the awarding body - and that it is followed when necessary
g) identify and use internal and external measures of performance to adjust internal systems
h) make recommendations to improve internal quality assurance arrangements and develop a plan to put these improvements into practice

Element V1.2 - Support assessors

Performance criteria

You must be able to do the following:

a) ensure assessors have appropriate technical and vocational experience
b) ensure assessors are familiar with and can carry out the specific assessment and follow the recording and internal audit procedures
c) identify the development needs of assessors in line with:

• principles of assessment
• the needs of candidates
• their technical expertise and competence

d) give assessors the chance to develop their assessment experience and competence; and monitor their progress
e) ensure assessors have regular opportunities to standardise assessment decisions
f) monitor how assessors are capable of maintaining standards

Element V1.3 - Monitor the quality of assessors' performance

Performance criteria

You must be able to do the following:

a) ensure that individual assessors are preparing for and planning assessments effectively
b) ensure that individual assessors have effective processes for making assessment decisions
c) ensure that individual assessors understand the necessary outcomes
d) ensure that individual assessors apply safe, fair, valid and reliable methods of assessing candidates' competence
e) check individual assessor's judgements to ensure they are consistent over time and with different candidates, including watching them carry out assessments
f) check a sufficient number of assessors to ensure consistency between assessors over time and with different candidates
g) check different assessment sites to ensure assessment decisions are consistent
h) ensure that assessors set up and maintain effective working relationships with candidates at all stages of the assessment process
i) ensure assessors apply relevant health, safety and environmental protection procedures, as well as equality and access criteria
j) monitor how often assessment reviews take place and how effective these are
k) monitor how often assessors give feedback to candidates and how effective this is
l) monitor how accurate and secure assessors' record-keeping is
m) give assessors accurate and helpful feedback on their assessment decisions

Element V1.4 - Meet external quality assurance requirements

Performance criteria

You must be able to do the following:

a) identify how internal assessments will be checked externally and the information needed for this purpose
b) plan, collect and analyse information on internal assessment decisions
c) agree the timing and nature of external assessment audit arrangements
d) give supporting background information to external auditors about the assessment process
e) explain any issues raised by external auditors and give them supporting information as necessary
f) raise concerns and disagreements about external audit decisions in a clear and constructive way
g) refer any questions or concerns, which could not be dealt with internally, to the awarding body
h) give assessors feedback on external audit decisions
i) ensure that external auditing decisions are included in internal reviews of procedures

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